Frequently Asked Questions

Please find below some of our most Frequently Asked Questions (FAQ).

If your question isn't answered here, please don't hesitate to contact Us - we'd love to hear from you!

How can we help?

Orders

  • Once your Order has been placed, contact us via formular or send us an email to edit or cancel your order. However, if your order has been dispatched, we are not able to cancel or refund you.

    If your order has been dispatched from our warehouse, please wait until you receive it. You then can request a return.

    Orders placed during sale or promotional periods such as Black Friday Sale cannot be cancelled once placed.

  • Domestic Orders (Switzerland)
    All product prices listed on the site are inclusive of a goods and services tax.

    International Orders
    Please be aware that International Orders may incur customs / import duty fees, or additional taxes when your order arrives. It is the customer's responsibility to pay these additional costs.
    Please Note: Any duties and taxes paid are not eligible to be reimbursed by SKARVEN.

    If you chose not to accept your delivery, or pay these fees, and have your order sent back to SKARVEN those additional shipping costs will be deducted from your final refund. For further information on potential import fees, please contact your local customs office prior to placing order.

  • Once desired items have been added to cart, click the "CHECKOUT' button.

    Once you are here, please use the field to enter your PROMO CODE.

    Make sure you hit 'APPLY' before moving into the next phase of the checkout process.

  • Here you can find helpful information about sizing:
    Sizing Guide

Shipping

  • Free shipping within Switzerland over CHF 100.
    - Swiss Post, delivery time: 1-3 business days after processing and shipping.

    Free shipping in the countries from the list below over CHF 200.
    - Swiss Post, delivery time 2-5 business days after processing and shipping.

    • Austria
    • Belgium
    • Denmark
    • Finland
    • France
    • Germany
    • Ireland
    • Italy
    • Liechtenstein
    • Luxembourg
    • Netherlands
    • Norway
    • Sweden
    • United Kingdom

    More information

  • At this stage we are currently working on being able to deliver our jewellery to all international destinations.
    We hope to have this up and running in the near future!

    You can see a list of the countries we deliver to in the “shipping" section.

Payment

  • All product prices are listed in Swiss Francs.

  • SKARVEN offers the following Payment Methods;

    CREDIT CARDS (VISA, Mastercard, American Express & China UnionPay)
    KLARNA
    APPLE PAY

Returns

  • Full Priced Items
    Full Priced Items are eligible for return for either a Refund or Store Credit. Item/s must be returned within 14 days of receiving in original condition, unworn, unaltered, unwashed and with their tags attached. If items are returned despite these conditions, your return will be sent back to you at an additional charge. Please Note: Items purchased using the SKARVEN Welcome Discount are still considered Full Priced Items are eligible as per the above.

    Promotional Items
    Full Priced Items that are purchased during a promotional sale using a coupon code or automatic discount applied at checkout eg. Black Friday, Cyber Monday, etc. are eligible for return for a Store Credit only. Store Credit is valid for (3) Years from date of issue.

    Sale Items
    All Sale Items are NOT eligible for return, no exceptions apply. This includes return for an Exchange or Store Credit.

  • We hope you never receive a faulty item and are so sorry to hear you may have, we understand this is really disappointing.

    So we are able to best assist you please email your order number, images of the fault and a small description to info@fyrseven.com